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{
Help Desk
}|
What can Live Desk Pro do you
Released to help smaller
Easy to install support
Hesk is a PHP helpdesk
or how can it help your
companies that aren't yet
ticket/live support system.
software that runs with a
business and eBay customers?
able to afford a
Utilises MySQL database. Add
MySQL database. It allows
Gives you a live web-based
full-fledged helpdesk,
users to system. Different
you to setup a ticket based
help support service Make
acknowledging that an
administration levels. No
support system (helpdesk)
you look professional
efficient and strong
login required to create
for your website. Your
Automate your business and
communications platform is a
tickets. View open/closed
customers are able to submit
Saves many customer support
critical factor critical in
tickets. Assign tickets to
support tickets and the
hours... Store and download
any company's growth;
different depts. Search
staff has a nice web based
latest upgrades... Convert
Auracle Lite serves as a
tickets. Optional live
interface to reply to and
more prospects to
stater platform which
support module. Nice clean
manage tickets. Features
customers... Skyrocket
enables you to scale to the
interface.
include multiple staff
customer loyalty and
enterprise-level version of
logins, categories, powerful
satisfaction... Increase
Auracle with minimal
ticket search functions,
the percentage of repeat
effort.
Auracle Lite
easy-to-use web interface
customers... PLUS MUCH MORE!
does not possess all of
and more. You can completely
Auracle's features of
customize the look of Hesk
course, nor does it entitle
by editing header, footer
you to any support from our
and style files! Hesk has
experts or dynamic upgrade
been translated to various
systems. It remains however,
languages and can be easily
a carefully engineered
translated to your language
system that will provide you
simply by editing one
with the absolute best
language file.
cost-free 'starter'
communications platform.
Starting with Auracle Lite,
should your company grow to
greater demands, you will be
able to instantly upgrade to
Auracle's full version and
tap into the network of
experts and features that
will give your company a new
depth of communication and
the potential for growth
that it requires.
Date: Jul, 27 2006 Date: Jul, 15 2006 Date: Jul, 10 2006 Date: Jul, 06 2006 |
|
A free web-based call center
Bells and whistles don't make
Some of the features (but not
Web4future eDesk2 is the most
software solution. Manage
a great software. But a
all !) include:
* Easy
advanced help desk system
all aspects of your call
solid ticket support system
installation including tools
package available today. In
center from adding calls and
with integrated live chat
to manage installation
*
over 3 years of development,
managing users. Uses PHP and
and anchored in the
Easy to understand and use
the list of features and
MySQL. GPL
technical and customer
* Password encryption
modules increased
support you rightly deserve
* Completely Scalable
*
dramatically over number of
before, during and after the
Customizable task
features our competitors
handshake does. We
categories
*
offer.
The system now
understand that.
Enter
Customizable task groups
supports unlimited
Omni Help Desk, a
* Customizable status list
technicians and departments
no-nonsense software that
* Customizable priority
with strict rules between
quickly and easily allows
list
* Task feedback and
them, file upload and
you to manage, monitor
service level statistics
download, auto-assigned
& maintain unlimited
* Easy to configure
ticket system, unlimited
agents, departments and
security
* Simple user
mailing lists, support
tickets via: A
and group creation and
groups, bug reporting and
lightening-fast interface +
maintenance
* Encryption
tracking (for your clients),
Website integration + A
of passwords
* Easy to
message archive and many
knowledge base extractable
add announcements/news
many other features
in whole or part to your
section
* Customizable
currently used by helpdesk
customer tickets + POP3
themes and templates
*
companies around the world.
email piping + Auto-refresh
Knowledgebase that can be
every 30 sec + Unique ticket
standalone or created as a
category creator +
result of tasks
* Tasks
Customizable canned email.
can be created by users,
There are no hidden charges
task managers
* Tasks
or setup fees at Omni. Drive
can be created by email
our demo while a tech
* LDAP support
*
conducts an instant
Extensive task search
compatibility check of your
options
* Extensive
server, and remember, if you
statistics and reporting
need it managed, monitored
functionality
* Task
and maintained absolutely
statistics and feeback
right from the get-go,
report
* Attachment
power it with Omni Help
support
* Database
Desk. Ask for a 10-day FREE
consistency checker
*
trial, FREE installation!
Task notification via email
FREE when you purchase OSS
and more!
Del5!
Date: May, 31 2006 Date: May, 27 2006 Date: May, 27 2006 Date: May, 09 2006 |
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