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Online Work Order Suite: Lite Edition for PHP

Hits: 9
*****
0.0

PHP Support Ticket System

Hits: 5
*****
0.0

TechTables

Hits: 6
*****
0.0

e11 Customer Relationship Management Solutions!

Hits: 8
*****
0.0
A simple web-based help desk
A customer support ticket
TechTables is an asset and
e11 is a powerful, affordable
solution. OWOS Lite for PHP
system, uses mysql. Email
trouble ticket management
& customizable CRM
helps you simplify support
notification, user
system. Written in PHP and
solution that includes
requests, e-mail
registration, forgot
uses the Postgresql
Knowledge management
communication, organize
password system, plus
database. Current features:
solution, helpdesk, trouble
planning and scheduling, and
administration console. Uses
View/Edit Assets; View/Edit
ticket, routing, lead
provide powerful access to
templates for easy
Tickets; View/Edit Contacts;
tracking, campaign, email
the information you need.
customisation. Available as
Ticket Followups.
response and queue
 
a free download for members
 
management. Features:
 
of delta.co.uk. Membership
 
Unlimited no. of reps and
 
costs $50.
 
customer queries, Internal
 
 
 
Mail/Ticket management,
 
 
 
Built-in Sales and Service
 
 
 
modules, Address book, Mass
 
 
 
mailing, Autoresponder,
 
 
 
Exhaustive Reporting,
 
 
 
Escalation, Task
 
 
 
Reassignment, Routing Engine
 
 
 
for allocating right
 
 
 
requests/mails/tickets to
 
 
 
right CSR/rep/employee, for
 
 
 
online demo -


Date: Mar, 17 2003


Date: Nov, 25 2002


Date: Nov, 05 2002


Date: Oct, 08 2002
phpTickets is a PHP script
IRM is a powerful web-based
Double Choco Latte will
This is an HTML, PHP3, and
that allows you to manage
asset tracking system built
provide a work order
MySQL based Intranet
support tickets easily.
for IT departments and
implementation of a problem
application used to input
Priority system makes sure
HelpDesks. It keeps detailed
reporting/correction system.
trouble ticket information
everyone is served in time.
information about each
Its features and concepts
and output reports based on
Used in real world
computer, as well as a
include: Accounts - Client
built-in queries. Current
environment to manage a
complete history and TODO
based tracking, Personnel -
features include: Add users,
hundred email per day but
repair list tracking. Key
People involved in the
Add departments (ex. IT
could possibly handle more
features include: Detailed
projects, including
Dept, Helpdesk,
volume. Requires MySQL and
tracking of computers, by
hierarchal support,
Applications, HR), Add
POP server.
RAM Types, operating
Departments - To
categories for each
 
systems, hard drive space,
"categorize"
department, Add trouble
 
the amount of RAM, etc., The
personnel, Severities - List
ticket/job information,
 
ability to search through
a bug's severity level,
Modify users, Modify/Update
 
computers, software, and
Priorities - Ranks bugs by
jobs/trouble tickets, Delete
 
jobs with powerful tools,
priority, Time Cards - Time
users, Delete categories,
 
Software tracking, with
taken on a Work Order to
Delete departments, and
 
location, platform, serial
accomplish an action and
Close jobs/trouble tickets.
 
numbers, comments, and
Multiple Time Cards can be
 
 
version fields, Powerful
input for a single Work
 
 
tracking system, with
Order, Status - Tracks bugs
 
 
priorities, TODO jobs,
by status, Sequences -
 
 
followups to jobs, and a
Related Work Orders carry
 
 
repair history tracking,
the same Job Number and
 
 
Software association with
incremental sequence numbers
 
 
computers, license tracking,
and can also be used for
 
 
Tested in situtaions with
projects, Products -
 
 
thousands of rows of data,
Obvious, but also can be
 
 
which IRM handled
assigned a person to
 
 
exceedingly well, Upcoming
"report to" which
 
 
IRMPorts, detailed reports
is useful for product
 
 
on various catagories, as
managers to track what
 
 
well as software license #
they're responsible for, and
 
 
tracking, enhanced security,
E-Mail notification when a
 
 
tracking-searches, and more.
work order is created or
 
 
 
closed out.
 


Date: Sep, 18 2001


Date: Jan, 05 2001


Date: Aug, 27 2000


Date: May, 16 2000
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