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Help Desk

 }

Work order / Ticket Processing System

Hits: 23
*****
0.0

HelpDesk Pilot - Web Based Help desk and Support Ticket Software

Hits: 21
*****
5.0

The Ticket System

Hits: 20
*****
0.0

HelpDesk: Ticket Resolved

Hits: 19
*****
0.0
The Workorder Processing
HelpDesk Pilot is
The Ticket System is an easy
Full Featured Customer
System available from
multi-lingual, 100% web
to use ticket support
Support Application. Easy
Network-Technologies is new
based, php & mysql
system. The script provides
to use client interface,
software written in PHP. Our
driven support / trouble
an easy way to manage
powerful administration.
system enables you to
ticket solution. Turn
incoming customer support
Automatically import emails
quickly setup a work
customer emails into tickets
requests. Features multiple
to the ticket system for
order/ticket tracking system
and each email id as a
logins, captcha image spam
ease of support management
for as many branches as you
deparment. Add support
deterrent, department
and tracking and/or use the
need. The program is
members (staff) to a
filtering, and fast ticket
web inteface. Includes all
currently configured for a
department. Each ticket
searching.
expected functionality
Computer shop and it handles
(issue) is grouped by
 
including Smart
that task without any
responses and each activity
 
Knowledgebase, Trouble
problems. Currently
is tracked. It takes a
 
Shooter, Announcements,
these functions are
minute to setup helpdesk
 
Downloads, and Submission of
supported: - Add Customers
pilot on your webserver.
 
Tickets. Reduce support
with Billing and/or Shipping
Yes, in a minute you would
 
requests by automatically
Address - Computers checked
have moved to a more advance
 
searcing Knowledgebase when
in are assigned to a
helpdesk management
 
clients submit tickets,
Customer - Program creates
solution. As an
 
automatically offer possible
a special Workorder form to
administrator you have 100%
 
solutions. Pool together
be printed which has a
control over your helpdesk
 
your entire support staff's
customer signature
activity. With announcement
 
knowledge and experience
fields. - The printed work
and news feature keep your
 
into a single channel to
order form has tickets
team (staff) informed about
 
provide the best support for
printed at the bottom which
latest developments. Help
 
your clients. Advanced
can be cut and taped to
Desk Pilot also supports
 
features such as Filtering
items. - Computer history
Canned Responses, Custom
 
rules, Spam filter, and
by Customer - Full Customer
Fields, MS SQL Server
 
Communication tools along
Database Search - Get the
database support, LDAP /
 
with many others.
status of any ticket with
Active Directory integration.
 
 
one mouse click. - Steps
 
 
 
can be assigned to tickets,
 
 
 
Checked, On Bench, Awaiting
 
 
 
Call, Ready For Pickup -
 
 
 
The Work order form allows
 
 
 
you to search all repair
 
 
 
tickets for phrases, use it
 
 
 
as a solution database - On
 
 
 
site Appointment Scheduler
 
 
 


Date: Dec, 18 2006


Date: Nov, 15 2006


Date: Dec, 13 2006


Date: Nov, 13 2006
Ware Support is a
An intelligent web-based
Free Help Desk Software by
Web4future eDesk2 is the most
full-featured help desk and
helpdesk system. It adopts a
Help Desk Reloaded. Free
advanced help desk system
support ticketing system
more effective ticket
web based PHP helpdesk
package available today. In
developed in PHP and MySQL.
sorting/ranking method
software using a MySql
over 3 years of development,
This system allows you to
besides the new "closed
database. This Help Desk
the list of features and
setup unlimited
ticket" feature. It
Customer Support Web App is
modules increased
representatives, tickets,
supports quotation boxes,
being used by profit and
dramatically over number of
and users, categorize
image icons in messages,
non-profit organizations
features our competitors
tickets, prioritize tickets,
quote of the day, flagging,
globally. The Help Desk
offer. The system now
assign representatives to
search, multiple
Software has been tested
supports unlimited
specific categories,
administrators, ticket
extensively on WinNT, Apple
technicians and departments
customize alerts, and much
categories, automatic
OS X Server, FreeBSD and
with strict rules between
more. Licenses are $20.00
reminder to customers to
Linux. End users create
them, file upload and
which includes unlimited
read messages etc. You can
support tickets, help desk
download, auto-assigned
upgrades for life.
even tell if your customers
managers and technicians
ticket system, unlimited
 
have read your replies.
then login to the help desk
mailing lists, support
 
 
and enter resolutions or
groups, bug reporting and
 
 
search threw past calls.
tracking (for your clients),
 
 
This free Help Desk Package
message archive and many
 
 
includes an automatic
many other features
 
 
install script minimizing
currently used by helpdesk
 
 
your need to deal with MySQL
companies around the world.
 
 
directly. We have just
 
 
 
added new sorting features
 
 
 
to the help desk, and also
 
 
 
the next page feature to
 
 
 
help reduce clutter. Now
 
 
 
with Email Notification
 
 
 
support, and a better design
 
 
 
interface. We with support
 
 
 
for web hosting using DB
 
 
 
Prefixing. The help desk
 
 
 
also includes invoicing. We
 
 
 
have also just recently
 
 
 
updated the software, so
 
 
 
check our web site often for
 
 
 
updates and new features
 
 
 
added to this exciting free
 
 
 
project.
 


Date: Dec, 13 2006


Date: Apr, 19 2005


Date: Aug, 22 2006


Date: May, 09 2006
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