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popular collection of scripts for all
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{
Customer Support
}|
Add life to your website,
With Kontak you can give your
The Support System module
The Helpdesk::Mail System is
instantly chat with visitors
web site visitors way to
provides an easy and
a Perl application intended
on your website.
submit questions from their
efficient way for your
to assist Helpdesks and
Ox-LiveSupport can
web browsers. When a website
business to provide quality
Support Centers in
accommodate unlimited
visitor submits a question,
customer support to your
organizing their email
customers at no extra cost
the form output is mailed to
members, customers, and the
communication with their
nor monthly fee, install and
both the visitor and an
general public. Many
customers. Especially if
run from your website.
address you specify. A
features are included with
there is one email address
Features: Admin Control
unique tracking number is
this module including,
and several people who reply
Panel; Users Interface;
generated, and is displayed
multiple support techs,
on those emails and answer
On-Screen Alert that
to the visitor for future
departments, categories,
questions, Helpdesk::Mail
notifies you of Awaiting,
reference. All messages and
pre-written responses, full
can come in handy. one can
On-hold and Active users;
logs include the tracking
notification system, plus
assign a "user-id"
Optional Hold or Awaiting
number. The scripts can be
more. There are also
for a mail to track down how
Time - shows users how many
easily configured to match
powerful administrative
often one user asks for
users are ahead of them and
any web site's look and
features, allowing you and
help, plus an additional
estimated awaiting time;
feel. All configuration
fellow administrators to
"Knowledge Base"
Push Page Technology; Tech
settings are held in a
oversee all support requests
feature: if your customers
can view/delete report and
single file which can be
flowing through the system,
ask the same questions over
full users and technician
edited using any text
and all support techs.
and over again, you can save
text chat records; Uses HTTP
editor. Also includes a
the answer in the Knowledge
Protocol - supports
Web-based Control Panel
Base and prefill a reply
firewalls; Browser-based
style configurator.
with this answer, just by
Chat - No client software to
<b>New in
typing in some keywords and
install and Works with
version
click on a link.
browsers 4.0 and higher.
v1:</b>
General code optimization
and improved appearance.
Date: Jan, 14 2002 Date: Apr, 25 2004 Date: Aug, 22 2003 Date: Apr, 29 2001 |
|
SupportMan is a simple
WebTTS is a trouble ticketing
support request tracking
system written in PERL5.
script. It allows for users
Trouble Ticketing Systems
to submit problems with
are used by businesses and
their hosting accounts and
individuals to track
allows administrators to
problems in some type of
easily see and resolve the
product or service. WebTTS
problems.
is written to be a trouble
ticketing system for ISP's.
This package allows ISP's to
track various
service-related problems.
Date: Dec, 10 2001 Date: May, 11 2000 |
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