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Customer Support

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The Ticket System

Hits: 20
*****
0.0

Support System

Hits: 26
*****
0.0

Site Alive

Hits: 19
*****
5.0

SuportMan

Hits: 13
*****
0.0
The Ticket System is an easy
Loaded with an advanced
Site Alive enables you to run
SupportMan is a simple
to use ticket support
ticketing system, a powerful
an unlimited number of live
support request tracking
system. The script provides
live support feature, both
chat customer support
script. It allows for users
an easy way to manage
an F.A.Q. and knowledgebase
systems for as many
to submit problems with
incoming customer support
builder, helpdesk search
different web sites as you
their hosting accounts and
requests. Features multiple
features, and template based
wish. This powerful tool is
allows administrators to
logins, captcha image spam
integration, to do lists,
packed with the professional
easily see what needs to be
deterrent, department
Support System will grant
administrative and operator
done. This script generates
filtering, and fast ticket
your company unimaginable
features the big guys don't
unique ticket numbers for
searching.
control over its customer
want you to have! Call
each request and allows
 
support. Take an online
forwarding, auto answer,
administration to assign a
 
tour, visit our online live
sending graphics, call
support tech to each ticket
 
demonstration, ask our
filters for multiple
individually, update
 
professional staff
departments, sound
requests easily, mail
 
questions, and read through
notification, multi-task
request submitter with the
 
our list of features today!
chat windows, administrator
actions taken automatically,
 
 
logs, call monitoring,
mail any user in the system
 
 
create unlimited operator
from the admin panel easily.
 
 
and administrative accounts
System automatically emails
 
 
for each system, and more.
submitter with results of
 
 
See it for yourself.
their submission.


Date: Dec, 07 2006


Date: Oct, 17 2006


Date: Jul, 17 2006


Date: Jun, 08 2006
Helpdesk, FAQ, knowledge
TechDesk makes life a little
ActivDesk SQL is a feature
Once you use CosmicContacts
base, smart autoresponders,
easier for technical support
rich web based help/support
v2.5 you'll find out how
live support chat - all in
teams. It is an easy way to
desk system. In today's
beneficial this product
one product. AtomicDesk
store all of your customer's
information age, your
really is. We use
supports user requests sent
data efficiently & for
customers deserve and demand
CosmicContacts on this site
via web-based interface, as
very fast retrieval
great customer support.
so that we never lose track
well as incoming requests
whenever you need it! It's
ActivDesk has been designed
of our customers and our
from POP3
100% template driven for an
for this from start to
customers can update their
mailbox. Intelligent
 
finish, no matter how
inquiry at any time. It also
autoresponder system can
 
demanding the task. Manage
allows for live customer
send the best-matching
 
support requests &
support, and for us to have
answers from FAQ/knowledge
 
questions from customers
a set of contactable
base and reduce workload of
 
with ease in an organized
departments and designate
support staff. Staff can
 
and professional manner.
staff members access to
communicate using either
 
ActivDesk also eliminates
specific departments.
web-based staff panel, or
 
any spam related problems
 
their e-mail
 
when dealing with customers
 
client. Personal
 
or potential customers. It
 
permissions and response
 
comes with fully
 
priority are configurable
 
customizable customer
 
for each staff
 
control panels, admin panel,
 
member. Comprehensive
 
support staff access levels,
 
overall usage statistics and
 
knowledge base functionality
 
efficiency reporting module
 
and many more.
 
motivates staff to do their
 
 
 
work better. Fuzzy logic
 
 
 
powered search engine for
 
 
 
FAQ and KnowledgeBase finds
 
 
 
relevant answers better than
 
 
 
exact keywords search
 
 
 
engines and places the most
 
 
 
relevent articles on the
 
 
 
top. If customer
 
 
 
requests a chat session via
 
 
 
special form, AtomicDesk
 
 
 
selects the best-suited chat
 
 
 
partner automatically. All
 
 
 
chat sessions are recorded
 
 
 
for reference or for later
 
 
 
followup.
 
 
 


Date: May, 08 2006


Date: Mar, 03 2006


Date: Jan, 20 2006


Date: Jun, 01 2005
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