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FAQ and Knowledgebase

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FAQ Manager

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FAQ Manager Package

Hits: 14
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Fast FAQ

Hits: 12
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Fixit FAQ

Hits: 15
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FAQs Manager 1.0 provides a
A full and ready to use ASP
FastFAQ is an ASP (Active
Easily create and maintain
simple and secure web
Script (MS Access & SQL)
Server Pages) based server
FAQs about your services and
interface for a Frequently
that enables you managing a
side script for quickly
business. Capture what your
Asked Questions section on
FAQ List for your site on
producing and maintaining
web visitors want to know,
your website, with it you
categories Basis. With
FAQ (Frequently Asked
and provide quick, 24x7
can • Create unlimited
advanced search
Question) pages. Using the
access to the key
categories to separate
capabilities. Admin Area to
FastFAQ administration panel
information that could
questions under different
control: Categories,
you can completely alter the
secure your next client.
departments and sections on
Questions, and Answers (Add,
style of any of the FAQ
Completely integrate with
your website • Add
Edit, and Delete).
files in the system and with
your site, works with Access
unlimited questions under
 
a fully customisable colour
(included) and MySQL and SQL
each category, for users to
 
palette there is no need to
Server (scripts for setup
browse through them • User
 
remember all of your colours.
included) - 100% ASP/VBScript
can visit any specific page
 
 
 
on your website for a
 
 
 
detailed answer or a demo
 
 
 
from the link you add to
 
 
 
each question. • Advance
 
 
 
Search allow the users to
 
 
 
find exactly what they are
 
 
 
looking for quickly saving
 
 
 
them time and helping them
 
 
 
to decide quickly. • Have
 
 
 
Peace of mind as you can
 
 
 
manage all the questions and
 
 
 
categories from a easy web
 
 
 
interface accessible from
 
 
 
any web browser • Access
 
 
 
the web interface using
 
 
 
security as the it is
 
 
 
secured using a password so
 
 
 
only you can access
 
 
 
it • Activate/Deactivate
 
 
 
questions if you have them
 
 
 
for some promotions once
 
 
 
every month.
 
 
 


Date: Oct, 10 2006


Date: Jan, 02 2004


Date: Jun, 24 2003


Date: Apr, 16 2005
Full knowledge management
Our FAQ System can handle
* Not just a knowledgebase
100% ASP based Knowledge base
system, providing all the
unlimited cat/sub cats/Q
but a full customer support
application that uses a
features a service desk
& A's, allow your
and ticket tracking system!
simple MS Access or robust
needs to ensure consistent,
users to rate the questions
Inexpensive, but never
MS SQL database to store
approved solutions and fixes
by clicking if it was
cheap. * For
articles, FAQ's, etc. in an
are provided by web, email
helpful or not. New question
visitors/clients there's an
organized way. Features:
or telephone. Includes web
submission system that
organized knowledgebase
Powerful search engine,
self-help module to provide
allows users to ask
(unlimited categories, 3
Clean and intuitive
client access to
questions not listed and
levels), optional side
interface, Highly
straightforward fixes. Set
every view of your questions
panel, glossary word
configurable display, Web
review periods, completely
are tracked. Full admin
definitions, searching &
admin to add, edit and
manage user access, choose
system to control every
sorting capabilities and the
archive articles and
what to release to
aspect of the FAQ system.
ability to ask questions
categories, Add related
self-help, reduce costs,
 
(with suggested solutions
downloads to articles, Refer
improve staff technical
 
shown). * For the
to related articles, User
skills. provide training...
 
customer service
poll, Email feedback, and
 
 
professional – customizable
Article hit counter.
 
 
HTML email notifications,
Language module support,
 
 
WYSIWYG editor, customizable
Logging, NT Authentication.
 
 
fields/field types,
New: Improved HTML editor
 
 
automatic issue history
(for solutions)
 
 
tracking, management
 
 
 
reporting (by specified
 
 
 
dates), custom security
 
 
 
levels, an unlimited number
 
 
 
of agents, & more. *
 
 
 
Some of the bonus features
 
 
 
that help support personnel
 
 
 
and their managers to share
 
 
 
info online - anytime are:
 
 
 
'To Do' Lists, Contacts
 
 
 
Book, Agent to Agent
 
 
 
emailing, Upload manager
 
 
 
(admin and user if desired),
 
 
 
Agent Logs, statistics
 
 
 
reporting per
 
 
 
agent/category/user. *
 
 
 
1000s of clients in over 140
 
 
 
countries. Only $145,
 
 
 
includes support, install
 
 
 
and upgrade.
 


Date: Apr, 16 2005


Date: Apr, 03 2005


Date: Feb, 01 2006


Date: Dec, 12 2005
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